Frequently Asked Questions

Your pet’s first exam at Horse Heaven Hills Pet Urgent Care and Veterinary Center includes a full physical evaluation, a review of their medical history, a discussion of diet and lifestyle, and recommendations for preventive care. Our veterinarians carefully assess your pet’s weight, skin, coat, ears, eyes, teeth, heart, and overall health. We also discuss any concerns you may have about behavior, nutrition, vaccinations, or ongoing conditions, ensuring a strong foundation for your pet’s lifelong health.

Horse Heaven Hills Pet Urgent Care and Veterinary Center offers a comprehensive range of veterinary services designed to support pets through every stage of life. Our services include Urgent Care, General Practice (wellness exams, vaccines, surgery, and dentistry), Mobile Services, Diagnostic Imaging (in-house CT, radiography, and ultrasound), Snout Wellness Plans, and compassionate End-of-Life Care. Our experienced, multilingual veterinary team works closely with pet owners to create customized care plans that prioritize comfort, health, and quality of life.

Yes! Horse Heaven Hills Pet Urgent Care and Veterinary Center is open 7 days a week, including all holidays. We proudly accept walk-ins for emergency and urgent care. For same-day urgent needs, we offer a daily call-in waiting list to ensure your pet receives timely attention. While scheduled appointments are recommended for routine general practice care, our team works hard to assist pets experiencing sudden illness or discomfort as quickly as possible. Calling ahead at (509) 581-0647 is encouraged so we can better assess your pet’s needs and prepare for your visit.

Yes, Horse Heaven Hills Pet Urgent Care and Veterinary Center allows pet owners to request appointments with a specific veterinarian whenever scheduling permits. We understand that building a trusted relationship with your veterinarian is important. Our team will do its best to accommodate your preference based on provider availability. If your preferred veterinarian is unavailable, another experienced member of our dedicated veterinary team will gladly provide attentive, compassionate care while maintaining continuity in your pet’s treatment and medical history.

During your pet’s first visit to Horse Heaven Hills Pet Urgent Care and Veterinary Center, our team will take time to get to know both you and your pet. The appointment typically includes a detailed health history review, physical examination, and a discussion about vaccinations, nutrition, behavior, and preventive care. We encourage owners to ask questions and share concerns so we can provide personalized recommendations. Our goal is to create a comfortable, welcoming environment complete with multilingual support while developing a long-term healthcare plan tailored to your pet’s specific needs.

Yes, Horse Heaven Hills Pet Urgent Care and Veterinary Center provides spay and neuter procedures for dogs and cats as part of our comprehensive General Practice surgical services. These procedures help prevent unwanted litters while offering potential health and behavioral benefits. Before surgery, our team performs a thorough evaluation to ensure your pet is healthy and prepared. We also provide detailed post-operative instructions to support a smooth recovery, with patient safety, comfort, and compassionate care remaining our top priorities.

Horse Heaven Hills Pet Urgent Care and Veterinary Center is conveniently located at 3315 W. Clearwater Ave, STE 100 Kennewick, WA 993366. We proudly serve pets and families throughout Kennewick, Richland, Pasco, and the wider area. Our location makes it easy for local pet owners to access compassionate veterinary care for routine wellness visits, urgent care, preventive treatments, diagnostics, and medical concerns. For detailed directions, office hours, or appointment scheduling, you can visit our website or contact our team directly at (509) 581-0647.

Wellness exams are an important part of keeping pets healthy and detecting potential health concerns early. At Horse Heaven Hills Pet Urgent Care and Veterinary Center, routine wellness visits allow our veterinarians to monitor your pet’s overall condition, evaluate weight and nutrition, update vaccinations, and discuss preventive care recommendations. Regular exams help identify subtle changes that may indicate illness before symptoms become serious. By scheduling consistent wellness appointments, you can support your pet’s long-term health, comfort, and quality of life at every age.

Vaccination schedules vary depending on your pet’s age, lifestyle, medical history, and risk factors. Puppies and kittens generally require a series of vaccines during their first months of life, followed by boosters as they mature. Adult pets may need annual or periodic vaccinations to maintain protection against common diseases. At Horse Heaven Hills Pet Urgent Care and Veterinary Center, our veterinarians create personalized vaccination plans based on your pet’s individual needs, ensuring they remain current on recommended immunizations and preventive healthcare.

Certain symptoms may indicate your pet needs diagnostic testing to identify an underlying medical condition. Warning signs can include vomiting, diarrhea, weight loss, changes in appetite, excessive thirst, coughing, difficulty breathing, lethargy, limping, or unusual behavior. Because pets often hide discomfort, even subtle changes are important. At Horse Heaven Hills Pet Urgent Care and Veterinary Center, our veterinarians use advanced in-house diagnostic tools (including bloodwork, CT, radiography, and ultrasound) to investigate symptoms and provide accurate, timely treatment recommendations.

Yes, diagnostic testing plays a crucial role in identifying diseases before symptoms become severe. At Horse Heaven Hills Pet Urgent Care and Veterinary Center, our in-house diagnostic services—such as bloodwork, urinalysis, CT, radiography, and ultrasound—help veterinarians evaluate your pet’s internal health and detect hidden medical issues without the need for a referral across town. Early detection allows for quicker intervention, more effective treatment, and improved long-term outcomes, which is especially valuable for senior pets or animals with chronic conditions.

Recovery time depends on the type of procedure, your pet’s age, overall health, and the complexity of the treatment. Minor procedures may require only a few days of rest, while surgical recovery can take several weeks. At Horse Heaven Hills Pet Urgent Care and Veterinary Center, we provide personalized recovery instructions, pain management recommendations, and follow-up care to support healing. Our veterinary team closely monitors your pet’s progress and answers any questions you may have, ensuring a safe and comfortable healing process.

To schedule a consultation at Horse Heaven Hills Pet Urgent Care and Veterinary Center, you can contact our office by phone at (509) 581-0647 or request an appointment through our website’s online booking system. Our team will help arrange a convenient visit time based on your pet’s healthcare needs and provider availability. Whether your pet requires preventive care, diagnostics, surgery, or urgent medical treatment, we strive to make scheduling simple and stress-free. We recommend contacting us in advance for urgent concerns so we can determine the best timing and care options.

Yes, Horse Heaven Hills Pet Urgent Care and Veterinary Center provides comprehensive dental care guidance to help maintain your pet’s oral health and overall well-being. Dental disease can contribute to pain, infection, and other health complications if left untreated. Our veterinarians educate pet owners about proper dental hygiene, including brushing techniques, dental diets, treats, and preventive care recommendations. During wellness exams, we evaluate your pet’s teeth and gums for signs of tartar buildup or oral disease, playing an important role in supporting long-term health.

Absolutely. If your pet has bad breath, difficulty eating, swollen gums, loose teeth, excessive drooling, or signs of oral discomfort, Horse Heaven Hills Pet Urgent Care and Veterinary Center encourages you to schedule a dental evaluation. Dental problems can worsen over time and may affect your pet’s overall health if untreated. Our veterinary team carefully examines the mouth to identify issues such as infection, periodontal disease, or damaged teeth. Early dental care helps relieve discomfort, improve oral health, and prevent more serious complications.

Horse Heaven Hills Pet Urgent Care and Veterinary Center prioritizes your pet’s comfort and safety during all dental treatments. Procedures are typically performed under anesthesia so pets remain relaxed and pain-free throughout the process. Our veterinary team carefully monitors patients before, during, and after treatment while using appropriate pain management techniques to support recovery. Many pets experience improved comfort and a better quality of life after dental care because painful infections or damaged teeth are properly addressed.

Puppies and kittens should generally have their first veterinary visit within the first few weeks after coming home, usually around six to eight weeks of age. Early visits are important for vaccinations, parasite screening, nutrition guidance, and monitoring healthy development. At Horse Heaven Hills Pet Urgent Care and Veterinary Center, our veterinarians help new pet owners understand preventive care, socialization, and wellness recommendations tailored to young pets, building a strong foundation for your pet’s lifelong health.

Senior pets benefit from more frequent veterinary visits because aging can increase the risk of chronic health conditions. We recommend wellness exams every six months for older dogs and cats to monitor changes in mobility, organ function, weight, dental health, and behavior. At Horse Heaven Hills Pet Urgent Care and Veterinary Center, we focus on early detection and proactive care to help senior pets remain comfortable and healthy. Regular checkups also allow us to adjust treatment plans, medications, or nutrition based on your pet’s changing needs.

Horse Heaven Hills Pet Urgent Care and Veterinary Center provides personalized care plans to help pets experiencing arthritis or mobility problems maintain comfort and quality of life. Treatment options may include pain management, anti-inflammatory medications, weight management recommendations, lifestyle adjustments, joint supplements, and supportive therapies. Our veterinarians carefully evaluate your pet’s condition to determine the most effective approach for reducing discomfort and improving movement, helping to slow the progression of joint disease while keeping pets active and engaged.

Horse Heaven Hills Pet Urgent Care and Veterinary Center proudly serves pets and families throughout Kennewick, Richland, Pasco, West Richland, and Benton City. Our multilingual veterinary team welcomes patients from nearby neighborhoods seeking compassionate wellness care, urgent care, diagnostics, surgery, dental services, and preventive medicine for dogs and cats. We are dedicated to building lasting relationships with local pet owners while providing personalized veterinary support for every stage of life, 7 days a week, including all holidays.